Cancellation Policy

1. General Cancellation Policy

At PSCHomeStay, we understand that travel plans may change. Our cancellation policy explains the conditions applicable to cancelling an online reservation.

Cancellation terms may vary depending on the room type, booking plan, promotional offer, rate selected and the time at which the cancellation request is made.

2. Cancellation Charges

Unless a different cancellation policy is specifically mentioned during the booking process, the following general cancellation structure may apply:

3. How to Cancel a Booking

Guests can request cancellation through the cancellation option provided during the booking process or by contacting PSCHomeStay directly.

When contacting us regarding a cancellation, please provide the following information:

• Guest name
• Booking reference number
• Registered mobile number
• Booking date
• Reason for cancellation, if required

4. Refund Policy

If your booking qualifies for a refund, the applicable refund amount will be calculated according to the cancellation terms associated with your reservation.

• Refunds will generally be processed using the original payment method.
• Processing charges or payment gateway charges may be non-refundable where applicable.
• The time required for the refund to reach your account may depend on your bank or payment provider.
• Refunds will only be processed after the cancellation has been successfully verified.

5. Non-Refundable Bookings

Certain rooms, promotional rates or special offers may be marked as non-refundable at the time of booking.

Once a non-refundable booking has been confirmed, the booking amount may not be refundable even if the guest subsequently cancels the reservation.

The applicable non-refundable conditions will be clearly communicated during the booking process where applicable.

6. No-Show Policy

A "No-Show" occurs when a guest does not arrive at the property on the scheduled check-in date without cancelling the reservation.

Unless otherwise specified in the booking confirmation, no-show bookings may be treated as non-refundable and the reservation may be cancelled by PSCHomeStay.

7. Early Departure

If a guest checks out before the originally booked departure date, the unused portion of the reservation may not be refundable unless otherwise agreed or required by the applicable booking terms.

Guests are advised to contact PSCHomeStay before making an early departure if they wish to request a refund or modification.

8. Changes to a Booking

Requests to change the booking dates, room type, number of guests or other booking details are subject to availability.

A change to a booking may result in a different room rate, additional charges or cancellation of the original booking depending on the circumstances.

PSCHomeStay cannot guarantee that every requested modification will be accepted.

9. Cancellation by PSCHomeStay

In exceptional circumstances, PSCHomeStay may need to cancel a confirmed reservation due to circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Fire or property damage
• Government restrictions
• Safety or security concerns
• Technical or operational issues
• Other unforeseen circumstances

Where appropriate, PSCHomeStay will contact the guest and attempt to provide an alternative arrangement or applicable refund.

10. Force Majeure

PSCHomeStay will not be responsible for cancellation, delay or inability to provide accommodation caused by events beyond our reasonable control.

Such events may include natural disasters, severe weather, government restrictions, public emergencies, civil disturbances, power failures or other unforeseen events.

11. Special Offers and Promotional Bookings

Special offers, promotional rates and discounted bookings may have separate cancellation and refund conditions.

Guests should carefully review the terms displayed at the time of booking before completing payment.

12. Payment Gateway and Bank Processing

Refunds are generally processed through the original payment method.

PSCHomeStay cannot control the processing time of banks, payment gateways or other financial institutions.

Any delay after a refund has been initiated by PSCHomeStay may be subject to the processing timelines of the relevant payment provider.

13. Cancellation Confirmation

A cancellation should not be considered complete until you receive a cancellation confirmation from PSCHomeStay or the booking system.

Guests are advised to retain the cancellation confirmation for their records.

14. Policy Changes

PSCHomeStay may update this Cancellation Policy from time to time to reflect changes in our services, booking procedures or applicable requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions regarding cancellation, refunds or changes to your reservation, please contact us.