Terms & Conditions

1. Introduction

Welcome to PSCHomeStay. These Terms & Conditions govern your use of our website, online booking services, accommodation facilities and related services.

By accessing our website, making an online booking, or staying at PSCHomeStay, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

2. Online Booking

Online bookings are subject to room availability and confirmation.

• Guests must provide accurate and complete information while making a booking.
• A booking is considered confirmed only after the required booking details and applicable payment or advance payment have been successfully received.
• PSCHomeStay reserves the right to decline or cancel a booking if the information provided is incorrect, incomplete or fraudulent.
• Guests should retain their booking confirmation for reference during check-in.

3. Guest Information and Identification

Guests may be required to provide valid identification documents during check-in in accordance with applicable laws and property requirements.

The information provided during booking should be accurate and, where applicable, match the identification document presented at check-in.

PSCHomeStay reserves the right to refuse check-in if required identification or booking information is not provided.

4. Room Availability

Room availability displayed on the website may change depending on bookings and cancellations.

PSCHomeStay makes reasonable efforts to ensure that room availability, descriptions, photographs and facilities displayed on the website are accurate.

In the unlikely event that a confirmed room becomes unavailable due to circumstances beyond our reasonable control, PSCHomeStay may provide an alternative room or suitable alternative arrangement.

5. Pricing and Taxes

• Room rates are based on the room type and dates selected during booking.
• Applicable taxes and additional charges will be displayed during the booking process where applicable.
• Prices may change without prior notice for future bookings.
• The price applicable to a confirmed booking will generally be based on the booking confirmation, subject to correction of obvious errors.
• Additional services requested during the stay may incur additional charges.

6. Payment

Depending on the booking option selected, guests may be required to pay the full booking amount or a specified advance amount online.

Online payments may be processed through third-party payment gateway providers.

PSCHomeStay is not responsible for delays, failures or interruptions caused by banks, payment gateways, card issuers or other third-party financial service providers.

7. Cancellation Policy

Cancellation terms may vary depending on the room, booking plan, rate or offer selected at the time of booking.

The applicable cancellation policy will be displayed during the booking process where applicable.

If a booking is eligible for cancellation, the guest must cancel the reservation through the available cancellation method or contact PSCHomeStay.

Any applicable cancellation charges will be deducted before a refund is processed.

8. Refund Policy

Where a refund is applicable, the refund amount will depend on the cancellation terms associated with the booking.

• Refunds will normally be processed through the original payment method where possible.
• The time required for a refund to appear in the guest's account may depend on the payment gateway or bank.
• Applicable processing or service charges may be non-refundable.
• Non-refundable bookings will generally not be eligible for a refund except where required by applicable law or approved by PSCHomeStay.

9. Check-In and Check-Out

Standard check-in and check-out times will be communicated during the booking process or in the booking confirmation.

• Guests are expected to check in and check out within the applicable timings.
• Early check-in is subject to room availability.
• Late check-out is subject to availability and may involve additional charges.
• Guests expecting to arrive significantly later than the expected check-in time should inform PSCHomeStay in advance.

10. Number of Guests and Occupancy

The number of guests staying in a room must not exceed the maximum occupancy specified for the selected room.

Additional guests may be permitted only with prior approval from PSCHomeStay and may be subject to additional charges.

PSCHomeStay reserves the right to refuse accommodation where the number of occupants exceeds the permitted capacity.

11. Guest Conduct

Guests are expected to behave responsibly and respectfully during their stay.

The following activities are prohibited:

• Causing excessive noise or disturbance
• Damaging property or facilities
• Engaging in illegal activities
• Creating safety or security risks
• Disturbing other guests or staff
• Using the property for unauthorized purposes

PSCHomeStay may terminate a stay in cases of serious misconduct, illegal activity or significant violation of property rules, subject to applicable law.

12. Damage to Property

Guests may be responsible for damage, loss or destruction of PSCHomeStay property caused by the guest or members of their party, except for normal wear and tear.

PSCHomeStay may request payment for reasonable repair or replacement costs where applicable.

13. Personal Belongings

Guests are responsible for their personal belongings during their stay.

Guests are advised not to leave valuable items unattended.

PSCHomeStay will take reasonable precautions to maintain a safe environment but cannot be held responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.

14. Special Requests

Special requests such as extra beds, specific room preferences, early check-in or late check-out are subject to availability.

Special requests cannot be guaranteed unless specifically confirmed by PSCHomeStay.

Additional charges may apply for certain requests.

15. Children and Additional Guests

Children and additional guests may be accommodated according to the property's occupancy rules.

Any applicable charges or requirements for children or additional guests will be communicated during the booking process or at the property.

Guests are responsible for supervising children during their stay.

16. Website Information

PSCHomeStay makes reasonable efforts to ensure that room descriptions, photographs, facilities, prices and other information displayed on the website are accurate.

Photographs are provided for illustrative purposes and actual room appearance, furniture arrangement or décor may vary slightly.

PSCHomeStay reserves the right to correct errors or update information without prior notice.

17. Third-Party Services

The website may use third-party services such as payment gateways, communication services, maps, analytics or other technology providers.

Use of such services may be subject to the respective third party's terms and policies.

PSCHomeStay is not responsible for failures or interruptions caused by third-party services beyond our reasonable control.

18. Force Majeure

PSCHomeStay will not be liable for failure or delay in providing accommodation or services caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Fire
• Flood
• Severe weather
• Government restrictions
• Public emergencies
• Power or network failures
• Civil disturbances
• Other unforeseen events

Where reasonably possible, PSCHomeStay will communicate with affected guests and attempt to provide an appropriate alternative or resolution.

19. Privacy

Personal information collected during the booking process will be handled in accordance with the PSCHomeStay Privacy Policy.

By making a booking, you acknowledge that your information may be processed as necessary to manage your reservation, provide accommodation services, process payments, communicate with you and comply with applicable legal requirements.

20. Changes to Bookings

Requests to change booking dates, room types, guest numbers or other booking details are subject to availability and the applicable booking conditions.

Changing a booking may result in a change in price or additional charges.

PSCHomeStay cannot guarantee that every requested modification will be accepted.

21. Cancellation by PSCHomeStay

PSCHomeStay may cancel a reservation in exceptional circumstances, including:

• The booking contains materially incorrect information.
• Fraudulent or unauthorized payment activity is suspected.
• The property becomes unavailable due to circumstances beyond reasonable control.
• The booking violates applicable law or property rules.

Where appropriate, PSCHomeStay will notify the guest and provide a refund or alternative arrangement in accordance with the applicable circumstances and law.

22. Limitation of Liability

To the extent permitted by applicable law, PSCHomeStay will not be responsible for indirect, incidental or consequential losses arising from a guest's use of the website or accommodation services.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising from online bookings or accommodation services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the location of PSCHomeStay, subject to applicable law.

24. Changes to These Terms

PSCHomeStay may update these Terms & Conditions from time to time to reflect changes in our services, policies, technology or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Guests are encouraged to review these Terms & Conditions before making a new booking.

25. Contact Us

If you have any questions regarding online bookings, cancellations, refunds or these Terms & Conditions, please contact us.