Privacy Policy

1. Information We Collect

When you use the PSCHomeStay website, make a booking, contact us, or use our services, we may collect certain information from you.

Personal Information

• Full name
• Mobile number
• Email address
• Address or location information
• Government-issued identification details when required
• Booking and stay details
• Number of guests
• Special requests or preferences

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access

2. Payment Information

When you make a payment or booking through our website, payment-related information may be processed by our third-party payment service providers.

PSCHomeStay may receive transaction details such as payment status, transaction reference number and booking amount.

We do not intend to store complete debit card, credit card, CVV or banking credentials on our own servers unless specifically required and permitted by applicable law.

3. How We Use Your Information

We may use the information collected to:

• Process and manage room bookings
• Confirm reservations
• Communicate booking and check-in details
• Provide accommodation and related services
• Respond to customer enquiries
• Process and verify payments
• Verify guest identity when required
• Improve our website and services
• Maintain website security
• Prevent fraud and unauthorized activities
• Maintain booking and business records
• Comply with applicable laws
• Send service-related notifications
• Send promotional communications where permitted

4. Sharing of Information

PSCHomeStay does not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to provide our services, including:

• Payment gateway providers
• Website and hosting providers
• Communication service providers
• IT and technical support providers
• Government authorities where legally required
• Law enforcement agencies where required by law

5. Booking Information

When you make a reservation, we may collect and retain information necessary to manage your booking, including your name, contact details, booking dates, room details, number of guests and payment status.

If you make a booking for another person, you should ensure that you have their permission to provide their personal information to us.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us to:

• Remember user preferences
• Maintain website functionality
• Understand website usage
• Improve website performance
• Provide relevant services and communications

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no website or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Completing and maintaining booking records
• Providing customer support
• Maintaining financial records
• Meeting legal requirements
• Resolving disputes
• Preventing fraud and misuse

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it as permitted by applicable requirements.

9. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, maps, social media platforms or other external services.

PSCHomeStay is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

10. Children's Privacy

PSCHomeStay's website and services are intended for individuals who are legally permitted to make accommodation bookings.

We do not knowingly collect personal information from children for independent booking or account purposes.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where applicable
• Ask how your information is being used
• Raise a privacy-related concern or complaint

12. Marketing Communications

If you receive promotional emails, SMS, WhatsApp messages or other marketing communications from us, you may request to stop receiving such communications.

Service-related communications such as booking confirmations, payment notifications, check-in information or important reservation updates may still be sent when necessary.

13. Changes to This Privacy Policy

PSCHomeStay may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us.

15. Consent

By accessing or using the PSCHomeStay website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.