Return & Refund Policy

1. General Refund Policy

PSCHomeStay provides accommodation and hospitality services. Since accommodation bookings are date-specific, refunds are handled according to the cancellation and booking conditions applicable to each reservation.

The refund eligibility and amount may vary depending on the room type, booking plan, promotional offer, rate selected and cancellation time.

2. Refund Eligibility

A refund may be available when a booking is cancelled within the permitted cancellation period specified during the booking process.

Unless a different policy is specified for your booking, the following general conditions may apply:

3. Non-Refundable Bookings

Certain rooms, special rates, promotional offers or discounted bookings may be marked as non-refundable.

If a booking is identified as non-refundable at the time of booking, the booking amount may not be refunded if the guest cancels the reservation.

Guests are advised to carefully review the booking conditions before completing payment.

4. Refund for Cancellation

If your reservation qualifies for a refund, the refund amount will be calculated according to the cancellation terms associated with your booking.

• Any applicable cancellation charges may be deducted.
• Payment gateway or transaction charges may be non-refundable where applicable.
• Refunds will generally be processed through the original payment method.
• The refund amount will be confirmed after the cancellation request has been verified.

5. Refund Processing Time

Once a refund is approved, PSCHomeStay will initiate the refund through the applicable payment method.

The time required for the refunded amount to appear in your bank account, card or other payment method may vary depending on the payment gateway and financial institution.

PSCHomeStay cannot control delays caused by banks, payment gateways or other third-party financial service providers.

6. Refund to Original Payment Method

Wherever possible, refunds will be processed to the original payment method used to make the booking.

For security and verification purposes, PSCHomeStay may require additional information before processing certain refund requests.

7. No-Show Refunds

If a guest does not arrive at PSCHomeStay on the scheduled check-in date without cancelling the reservation, the booking may be treated as a no-show.

No-show bookings are generally non-refundable unless otherwise stated in the booking confirmation or required by applicable law.

8. Early Departure

If a guest leaves the property before the originally booked departure date, the unused portion of the booking is not automatically refundable.

Any refund for unused nights will depend on the booking conditions and the approval of PSCHomeStay.

9. Booking Changes

If you request a change to your booking dates, room type or number of guests, the change is subject to availability and the applicable booking conditions.

A change may result in a difference in the booking price or additional charges.

A booking modification does not automatically create a refund entitlement.

10. Refunds Due to Property Cancellation

If PSCHomeStay is unable to provide the confirmed accommodation due to circumstances within our control, we will make reasonable efforts to provide an alternative arrangement.

Where an appropriate alternative cannot be provided, an applicable refund may be offered according to the circumstances and applicable law.

11. Force Majeure

If accommodation services are affected by circumstances beyond the reasonable control of PSCHomeStay, including natural disasters, severe weather, government restrictions, public emergencies, fire, civil disturbances or other unforeseen events, refund eligibility will depend on the applicable booking conditions and circumstances.

12. Duplicate Payments

If you believe that you have accidentally made a duplicate payment for the same booking, please contact PSCHomeStay as soon as possible.

After verification, any eligible duplicate payment may be refunded through the applicable payment method.

13. Incorrect Payment Amount

If an incorrect amount has been charged due to a technical or payment processing error, please contact us with the relevant transaction details.

After verification, PSCHomeStay will take appropriate steps to correct the payment issue.

14. Refund Request

To request information regarding a refund, please provide:

• Guest name
• Booking reference number
• Registered mobile number
• Booking date
• Payment transaction reference, if available
• Reason for the refund request

15. Policy Changes

PSCHomeStay may update this Return & Refund Policy from time to time to reflect changes in our services, booking procedures or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have any questions regarding refunds, payments or booking cancellations, please contact us.